Government Office staff "I'm sorry" Vaccine reservation, confusion all over the country [New Coronavirus]: Asahi Shimbun Digital

　Confusion continues over telephone reservations for vaccination for the elderly with the new colon virus.NTT East Japan restricted communication in some areas on the 10th to avoid puncturing the landline network.In the local government that accepted reservations on this day, there is also one act where the elderly gather at the government office.The appeal is expanding, "When can I make a reservation?"

　"Can the next acceptance save the trouble of operating today?"

　On the evening of the 10th, a 65 -year -old woman visiting a facility in Shibuya -ku, Tokyo, which is a reservation window for vaccination, was dissatisfied.The woman waited for the Internet online with a smartphone before 9:00 am before the reservation began, but the screen was "freeze".In the meantime, the acceptance was over in about a dozen minutes."If you take this time, it's better to decide the reception date in order of age."

　In Higashi -Kurume City, Tokyo, which also started accepting on the 10th, it is full in the morning.There were times when it was difficult to connect to the phone, and more than 30 people came to the city hall.A man in the consulting industry in the city (70) also called for more than 30 times from 9:00 am since the reservation start time, but switched to online reservations."Vaccination is similar to how to respond to the crisis in the event of a disaster. It was good to create a system in the area, such as how many elderly people could use the Internet in cooperation with the members and regions.Isn't it? "A city official said, "I have a consultation desk, but I don't accept reservations at the window to prevent" dense ". I'm sorry."

　Kamakura City, Kanagawa Prefecture, started accepting reservations on the 10th, limited to the age of 80 and over.However, the man in the city (83) continued to call from 9:00 am to 2 pm, which began to accept, but did not connect."Reservations for 65 years or older will begin next week. I'm worried that it will not be connected further."

　In Narashino City, Chiba Prefecture, the reservation slot was filled 30 minutes after the acceptance at 8:30 am.A man living in the city (77) saw the city's website and knew it was "full.""Corona says that a college student's grandchildren who are online classes and at home will help you to make a reservation. Next time, I'll try to do it on the Internet and the phone."

　Confusion continues even if you accept reservations ahead.

　Yokohama City, where 2 million accesses were concentrated in 1 minute at 9:00 am on the 3rd of the 3rd, and reservations could not be made online or online.The reservation has been resumed, but Yoshiki Ogasa (87), who lives in Kanagawa Ward, says, "It's not connected even if you spend about 200 times. It's too bad."I can't use the internet, I rely only on the phone, but it's not connected."I want you to take consideration such as preparing a dedicated dial aged 80 and over. Anxiety that you can not make a reservation forever," he dropped his shoulder.

　A woman living alone in Tachikawa, Tokyo (83) has no personal computer or smartphone, and no one can ask for a reservation.She has been calling her since the city started accepting her, but she did not connect for 10 days."I was asked to make a reservation. I'm worried if it's really connected."I memorized the number because I repeatedly called, but I don't feel like calling for a while."I wonder if I should try it around the end of the month. I can't help but become a corona in the meantime."

"Like the municipality, it's impossible."

　Under these circumstances, local governments are also busy responding.Saitama City has divided the elderly aged 65 and over, which is about 300,000, into five age groups, shifting the shipping time of the "vaccination ticket" required for reservations.The first thing I sent was about 50,000 people over 85 years old.Prepare 166 lines at the call center and start accepting reservations on the 10th.However, there were 76,782 powers from 9:00 am to 3:00 pm, and the line was blocked.The city says, "I want to consider whether to add a line."If the phone was not connected, he called for the automatic audio to wait or get it again.

　Yokosuka City started accepting a website dedicated to reservations, LINE, and a call center, but it became difficult to make reservations before 9 am due to reservation concentration.It is said that the setting of the system that built the system was a mistake, and the city official said, "The server is not down."They say that if they do steadily, they will be accepted in a few days.

　Kobe City has been flooded with applications that exceed expectations since he started accepting ages 75 or older in April.The call center phone was hardly connected, and the response rate was only a few percent.The city decided to gradually increase the number of lines, and on the 10th, it was 135 lines with 15 lines from the beginning.The response rate is in the 10%range, but it is planned to increase to 300 lines by late this month.It is said that reservations on the Internet have already increased the server, making it easy to use.

　Sakai City has been complaining that it is difficult to connect since late April.The call center has been increased to 100 lines from the 10th, but the situation is difficult to reach.The city representative said, "There were too many subjects to accept reservations in the city, but they would be so concentrated."From this day, 300 medical institutions in the city began applying for individual vaccination, and said, "I wonder if it will be dispersed and smooth in the future."

　The concentration of reservations is likely to be due to high expectations, but not enough to supply to the site.While there are about 36 million target elderly people, the total number of vaccinations is about 340,000 as of the 9th.Meanwhile, Prime Minister Yoshiyoshi Kan announced a policy to end by the end of July.Some municipalities may be forced to move forward.At a meeting on the 10th, Hiroshima City's Yukiharu Hakatani and Health and Medical Care, which is scheduled to end in early October, said at a meeting on the 10th, "There is a limit on medical institutions that can be implemented. It is difficult to set a one -sided deadline.) I complained to the national policy, "Thank you for the rest."

In addition, the staff of Okayama, Aichi and Kyushu were also busy responding.There is also a scene where the elderly who are approaching the city hall repeatedly say, "I have to keep calling ...".

Hospital line punk, no rescue team requested

　"No matter how many times I make a phone call ...