"Sign language service" mechanism (New Switch) that Toyota started with online consultation for the first time in domestic manufacturers --Yahoo! News

You can consult with sign language using the video call function (image)

　Toyota Motor Corporation has started a "sign language interpreter service" at an online customer consultation desk. This is a service that allows customers with hearing and language to consult about car functions in sign language through video calling functions such as smartphones and tablet terminals, and is the first domestic automaker. Following the revision of the Road Traffic Law in 2008 and 2012, the license of hearing impaired people has been increasing, and responds to the need to talk directly in sign language. [Illustration] We outsource sign language interpretation to Plus Voice (President of Aoba -ku, Sendai City, President Hiroyuki Miura), which has no loss in knowing that there is no loss. When a customer accesses an online consultation desk, a video call begins and can talk to the sign language interpreter. Interpreters interact with Toyota's call center staff and convey the contents to customers. It supports both Toyota and Lexus brands, and the reception hours are 9-16:00. The usage fee is free except for communication costs.

Nikkan Kogyo Shimbun