"Support Hokkaido's seafood" What arrived was a shoddy product Damaged by fraudulent commercial practices
I was surprised when I opened it
Buyer 'I was tricked'
=== Q&A between a trader and a reporter ===
"There is a difference in values"
[Reporter] Kahoku Shimpo. I am interviewing and making inquiries about a fraudulent business pretending to be ○○○○. Since when have the complaints come? [Vendor] Is this a complaint? Different buyers have different values. It cannot be zero. There are some. I also heard people say, "It was delicious." Reporter: What is your address? [Business] Kita Ward, Sapporo City. Reporter: That address is for another company. [Vendor] There are various vendors in the building. Reporter: How many complaints have you received? [Vendor] Not even 10% have come. [Reporter] You say that the product is worth 20,000 yen, is that true? [Distributor] What is your intention in doing this? [Reporter] According to the person who consulted me, I've never placed an order with ○○○○ (the name of the company on the other end of the phone call), but I've been receiving calls (soliciting calls). I know your address. how did you get the information [Vendor] I was going around various stores. Is it the person who purchased it at that time, or the past purchase history? [Reporter] What is a store? [Vendor] Product exhibition or something. or internet purchases. [Reporter] Isn't the information obtained as ○○○○ (the name of the company on the other end of the call)? [Contractor] ○○○○ (same as above). [Reporter] The questioner has never been to a product exhibition. [Vendor] Didn't you buy something? I just got in recently so I don't know. honestly speaking. I am not a manager. just a phone number. [Reporter] Even if I am answering the phone, I do business here. [Worker] I myself have a job. Reporter: How long have you been in business? [Business] I don't know. I just came in on the way. [Reporter] When did you start? [Vendor] No obligation to answer.
"I don't want to answer"
[Reporter] Don't you think it's dishonest not to explain the complaints about the product? [Vendor] When there is a complaint, there is no problem because it supports cooling off. Reporter: I saw the cooling-off document. The letters are written, but the letters are too bright for the elderly to read. Golden. Other letters are written in black, so why is this part gold? [Business] I don't know. not documented. Reporter: Don't you think it's hard to see? [Business] I can see. [Reporter] By the way, what is your name? [Vendor] I do not intend to name myself. [Reporter] Can't you give your name when an inquiry comes in? [Worker] I don't want to tell you. [Reporter] What kind of position does Mr. [Worker] If you want to talk, come over here and talk. Reporter: It's not about going out and talking about it. [Business owner] I have nothing to say. Reporter: We are talking about something important. [Vendor] Why is it a mouth? [Reporter] It can't be helped if you call me a mouthpiece. [Vendor] Yes. [Reporter] “Yes,” and call it Taguchi. [Vendor] Why do I have to use honorifics with you? Reporter: Please don't make me say the same thing. [Business owner] I have nothing to say. [Reporter] Can't you deal with complaints sincerely? [Vendor] This is not a complaint from you. Respond to complaints from buyers. [Reporter] What kind of response? [Vendor] I don't care if it's a cooling-off period, so please send it by cash on delivery. [Reporter] When the person who consulted me called me, I was told that "there is no person in charge, so I can't respond." [Business] A person infected with the new coronavirus appeared. [Reporter] If you say that you can't respond to complaints because of the coronavirus, can you explain when and in which area the infected people appeared? [Vendor] In the past month or so, some people have been feeling unwell due to the corona virus. Reporter: Are you discharged from the hospital? [Vendor] I'm taking a break just in case. [Reporter] Are you a manager? [Business] As a company. [Reporter] Are you still resting? [Vendor] I don't know because the department is different. Reporter: How many departments are there? how many and how many [Vendor] Delivery and ... (voice is too small to hear). Reporter: How many employees do you have? [Business] No need to say. Reporter: Isn't it just that you can't answer? [Vendor] I can answer. I do not like to answer that. [Reporter] Your business is being looked at with suspicion, and if you can't explain it, the suspicion will only grow stronger.
"It's troublesome"
[Vendor] No more. It's troublesome. [Reporter] I will write it as it is. When I was interviewed, I answered, "It's troublesome." [Vendor] Don't feel like calling. I don't know the inside story. [Reporter] Who knows? [Vendor] None. [Reporter] How long will it be? [Vendor] Not now. [Reporter] Is there no person in charge even though you are doing business with a signboard? [Business] I'm away. [Reporter] When you call the store to inquire about it, it sounds like excuses such as "they aren't here" or "I don't know which department you're in." [Vendor] (Silence) [Reporter] If you answer the phone with this attitude while receiving a salary, won't the president get angry? [Vendor] I will deal with everyone other than you. [Reporter] (From the purchaser) I received a phone call, but I didn't answer the phone, or said that the person in charge was different, and didn't reply back. [Vendor] That's what we... (inaudible) admit. [Reporter] The purchaser gave up after the cooling-off period. What is the price of sockeye salmon? [Vendor] Sold as a set. I don't know the price of each one. [Reporter] According to multiple vendors, the price is around 1,000 to 2,000 yen. [Vendor] I'm just shipping the product. [Reporter] How did you get hired? [Vendor] Do I have to say that too? Reporter: I am listening with suspicion. [Business] Acquaintance. Reporter: Were you asked by an acquaintance? [Business] An acquaintance started a company. got into it. [Reporter] Isn't it the same as running a business together? [Vendor] I just pack the products.
"I'm not lying"
[Reporter] When did you start your business? You know the story, don't you? [Business] I don't know the details. Reporter: Aren't they working together? [Vendor] We are not together from the beginning. [Reporter] Since when have you been doing this? [Vendor] From about last month. [Reporter] The person who complained about the damage also purchased it last month. Have you ever received a complaint call? [Vendor] If there was a call to return (the product), (the purchaser side also) returned it. Reporter: How many cases have you returned so far? How many complaints have you received in the past month? [Vendor] I don't know the details. [Reporter] Are you running a business asking for help because you are having a hard time with the novel coronavirus? [Business] I'm not lying. the goods are being shipped. It's not a scam or anything. I also have a cooling off document. No problem. I can understand if you can get suspicious because you didn't put in the documents, you were a hard sell, or you didn't put in the goods. The buyer is satisfied with the purchase. [Reporter] Then why is it difficult to see the cooling-off text? [Vendor] (whether it is hard to see) depends on the person. [Reporter] I showed it to several people. Not only the elderly but also young people say they can't read. [Vendor], then change. [Reporter] What is your name? [Contractor] I am Sato. [Reporter] Mr. Sato, Mr. He. [Contractor] My name is □□. Reporter: I plan to write an article about it. [Vendor] I will consult with my superiors about that matter. [Reporter] Can I talk to you over the phone? [Business] I don't know. Reporter: I wouldn't call that a consultation. [Vendor] Report. [Reporter] Do you just want to report? [Vendor] Yes. It's up to the superiors to decide what to do. Reporter: I can't wait forever. I need you to call me soon. [Vendor] Yes. [Reporter] Then, excuse me.
Call me back
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